Table of Content
Right now, recent TELUS customer ratings on sites like TrustPilot and Consumer Affairs are lower than we’d like. Some customers vent that it's near impossible to reach TELUS reps, and those that do often hang up frustrated. But it should be noted that many of these reviews may not be reflective of the SmartHome Security team at all and maybe lean towards the mobility side of TELUS's business. For instance, you can create a group called Kitchen and include all the lights and smart plugs in your kitchen area. You can then use the Scene function to turn all of those devices off at the same time. Discounts do For instance, with all the available discounts, you can bring your Control + Video plan costs down to $40.00 a month.
Called today and asked to speak to a manager and was told there aren’t any available today!? It is obvious that Telus is not listening to all these negative reviews so they obviously don’t care. The managers in customer service and dispatch should all be fired! If you are looking for a home security company read these reviews and go somewhere else!!! If you want security cameras, then I recommend getting the Blink cameras . The nice thing about them is that they have I believe 10 hours of cloud recording , and require no subscription.
About Telus
That’s a pretty good spread for security and smart home devices. TELUS also supports a load of other compatible devices such as Rachio, Sonos, Nest, and Ecobee, just to name a few. TELUS pulls its pieces from reliable brands like Alarm.com, Skybell, and Weiser. We know these devices work because we see them in tons of security company packages, so even though there’s no unique stamp here, the quality isn’t in doubt.
Consider an indoor camera if you’d like to keep tabs on what’s happening in your home. A doorbell camera is great for seeing who’s at your door. And an outdoor camera catches video of any funny business in front of or behind your home. For either company, you don’t need to budget for two separate payments for monitoring and the equipment. Both TELUS and Bell include everything in one nice, monthly price. Best Prepaid Cell Phone Plans of 2022 Prepaid cell phone plans make sense if you know how much data you'll use in...
TELUS SmartHome Security setup and installation
Before leaving in the afternoon, the technician helped us set everything up on the control panel provided as well as via the TELUS SmartHome app on our phones. He tested all the features and showed us how to customize various smart device features. He was friendly, patient, well-informed, and professional. TELUS is doing a great job hiring quality technicians to come to your home. We easily set a morning time slot with the technician to come to our home for setup and installation. They came on time, assessed which devices we already had that could be integrated, and asked us what new devices we would like added.
You can see and speak with whoever is at the door, even if you are at work or on vacation. TELUS has pieces from reliable brands like Alarm.com, Skybell , and Weiser. So you’re guaranteed to receive some quality equipment to feel secure in your home. And if none of these plans fit you and your home, TELUS also offers customized packages. All packages also include their Online Security platform powered by Norton, providing internet security and a great VPN service among other things for your home. Cricket Cell Phone Plans Review 2022 What’s the best Cricket wireless phone plan for you?
TELUS vs. Bell: Which is better?
You need to apply the support filter to search results to prevent other TELUS pages from burying the article you need. Once you realize there's a filter, the search function makes finding help for your security system easier. TELUS's flat-rate cancellation fees are more competitive than brands that charge a percentage of the remaining balance.
It started off as a telephone company in Alberta in 1990. Over the years, it’s expanded into other services, and the company has recently acquired ADT Canada and Vivint Canada. The Best Home Security Systems in Canada Find the best home alarm system to protect your house. To write our review, we researched TELUS's policies, reputation, and marketing in online customer reviews.
Is this your company?
Even if you're not already with TELUS, it's one of the best options for professionally-installed home security in Canada—thanks to competitive equipment prices. This means you can afford some extra equipment while spending less than the original price. Existing TELUS customers qualify for various discounts when they bundle TELUS SmartHome Security with other services like TV, home internet, and mobile phones. However, the promotion doesn't apply to the Smart Camera plan. For the entire amount I will be spending on this junk equipment and service, I could have just bought and installed my own security cameras 3 times over. But we think that TELUS takes the top prize for an outstanding online experience that makes it easy to figure out your security system in the first place.
TELUS offers both DIY and Pro installation for their services with all plans, except for Smart Camera, which is DIY only. All TELUS plans include mobile app access (boo-yah). Like a lot of popular security companies, TELUS’s app is through Alarm.com, which is like the Old Faithful of security apps. If you currently have TELUS Mobility or Koodo, you’ll get $10 off any home security plan except Smart Camera. You can also choose how simple or elaborate you want your home setup to be. With a dizzying array of plans, you’re bound to find what you're looking for.
And folks who bundle their plan with other TELUS services rake in nice discounts that we’ll discuss below. Horrible, all the negative reviews here are correct!! There is one person in the company who she truly cared, she was very kind to me. But the company it self is simply just taking your money and not capable of solving a problem when there is one. I was with ADT for over 10 years, then it changed to Telus. They wanted me to pay for everything even when their system was not raining.
Some of the links on our site are from our partners who compensate us. Best DIY Home Security Systems of 2023 SimpliSafe is the best DIY home security system because it's cost-efficient, effective, and easy to... There are even video tutorials for self-installation and an in-depth FAQ to help you after installation. Absolutely BRUTAL. Have been with them since they were ADT, then found out today that for some reason they've cancelled one of my stores accounts with no notice.
I've had it, got rid of it after multiple issues and service calls. I set up my own cameras and hard wired them, much better. TELUS also takes the lead on free equipment at signup by offering more flexibility with the devices you choose. In any case, we think TELUS is better for folks trying to buy a system because it's easier to understand what you're buying and how much it costs. I have called him and try to understand the surprises, he is rushing me off the phone and told me to cancel.
While TELUS and Bell both charge early termination fees, TELUS is much more forgiving by requiring a flat fee of $35 for each month left on your contract. This means TELUS customers with top-tier monitoring plans that include security cameras and home automation will pay less to cancel than with Bell. Although TELUS SmartHome Security doesn't have equipment packages, it includes some base equipment in every plan option. We love that you can choose which starting equipment you want with most of the plans. This means you can pick some security cameras, sensors, and automation devices according to your needs without paying extra. TELUS and Bell offer self-monitoring options for customers not wanting professional monitoring.
And with the Best $60 plan, you can get two cameras. For example, TELUS’s and ’s basic self-monitoring plans include a camera of your choice. But TELUS’s plan is $5 cheaper than Bell’s, but Bell throws in a smart light bulb and smart plug. Our household already used TELUS for mobile services so it was a simple choice for us to go with them for Home Security. The bundle made it the cheapest option for us that provided all the security and smart home features that we wanted. TELUS also offers SmartWear devices as part of its SmartWear Security line.
However, a month later, we received a bill for $120.00 for that service. I tried contacting appropriate levels via email and phone to dispute the charges, but no luck there. The eventually just stopped charging me for my regular service that comes off my credit card and adding that to the outstanding amount owing for the BS service they provided.
No comments:
Post a Comment